Resource
Human handoff best practices for AI phone agents.
The best AI phone systems know when not to continue. Human handoff protects customer experience, trust, and revenue.
Escalation rules
When AI should transfer to a human.
VOXFARO recommends clear transfer triggers for serious business calls.
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Urgent or sensitive issue
Emergency, complaint, legal, medical, financial, or reputational risk.
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High-intent prospect
A caller ready to buy, book, or discuss a high-value service.
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Low confidence
The AI cannot confidently answer or the caller seems confused or frustrated.
Start with an audit
Ready to stop losing high-intent calls?
Book a Call Revenue Leak Audit and we’ll review your current phone process, missed-call risk, follow-up gaps, booking path, and AI voice agent opportunity.